Terms and Conditions of Sale

By visiting and using our website ‘Words on Wax’ and purchasing our products, you agree to the following terms and conditions so please read them carefully.

Delivery Time & Shipping

You should expect your order to be completed within 5 days of order being placed or proof being approved by you. Should it be unavoidable to exceed this timeframe, this will be communicated to you.  Delivery is by courier and takes a day or two to arrive at your door. Please allow longer for rural addresses.


Payment is required prior to work commencing on your order unless prior agreement is made to pay on collection. Payment is available by Credit Card by PayPal when placing an online order via our website or by Stripe secure online payment when paying an invoice provided by us.  We also accept Direct Bank Deposits and Cash, when making payment by Bank Deposit please ensure you enter your name in the description.

Quality Guarantee

Customer satisfaction is very important to us and we endeavor to deliver your products correctly and in good condition.  Custom orders we will send you a proof for your approval before printing.  Please check content carefully as customer errors either in original order or approved through the proofing process are to be redone at the customers expense.
Upon receipt, should there be any problem with or damage to your order, please contact us as soon as possible via email at lisa@wordsonwax.co.nz

Images & Colour

Please be aware that printed images may differ in colour, brightness and quality to that of images supplied by you and how they appear on the screen. This is due to the different printing process and technique that is used.  Please ensure digital images have been taken or scanned at the highest mega pixel quality available.
Colours may vary slightly from those shown on the website or proofs provided.  We take pride in the quality of our work and assure you that all of our work is printed to the highest standards.

Privacy Policy

Customer’s details required when placing an order are used exclusively for the purpose of completing your order. Words on Wax will not sell, share or pass on your information to any third party in any form without your express permission.
From time to time we may send out newsletters to inform customers of new products and specials.  Subscription to this is voluntary and can be cancelled by unsubscribing at any time.


The copyright of all images and designs used on this website is owned by Words on Wax. No images, content or information may be copied or re-used in any form without Words on Wax’s permission. This includes linking to images on this website directly from your site.
By purchasing from Words on Wax you agree that all artwork and images of completed designs can be used for website and marketing purposes, unless personal information or photographs are included in the design we will then seek prior approval.

Changes to these Conditions of Use

We reserve the right to change these Terms and Conditions from at any time as needed by publishing the changed terms on our website. All orders submitted after any revised Terms and Conditions are published are subject to the revised Terms and Conditions.